Our policy lasts 14 days. If it has been 14 days since your purchase, unfortunately we cannot offer you a choice To be eligible for a return, your item must be unused and in the same condition that you received it. He should

Several types of merchandise are exempt from returns. Perishable goods such as electrical goods cannot

Additional non-returnable items:

  • Gift cards
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.
  • Any product that is not in its original condition, is damaged or is missing parts for reasons not related to our error
  • Any product returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to let you know we have received it If you're approved, your refund will be processed, and a credit will automatically be added to your account Late or missing refunds (if applicable)

If you haven't received your refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before your refund is posted.

If you've done all this and still haven't received your refund, please contact us at www.elserafyparts.com/contactus

Sale items (if applicable)

Only regular priced items can be refunded, unfortunately discounted items cannot be refunded. Exchanges (if any)

We only replace items if they are defective or damaged. If you want to exchange it for the same item, send El serafy Shop, main branch, 5 Police Buildings, Gesr Al-Suez Street. Cairo for example


If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit If the item was not marked as a gift when purchased, or if the gift giver shipped the order to themselves


You will be responsible for paying your own shipping costs to return your item. Shipping costs are Depending on where you live, the time it may take for your exchanged product to reach you may vary.

It must also be in the original packaging.

Refund or exchange.

It cannot be returned. We also do not accept products that are considered intimate or sanitary goods, hazardous materials or... Received your returned item. We will also notify you whether your refund has been approved or rejected. Your credit card or original payment method, within a certain period of days. www.elserafyparts.com/contactus

Send us an email at info@elserafyparts.com And send your item to:

For your return value. Once the returned item is received, a gift certificate will be mailed to you.

itself to give to you later, we will send the refund to the gift giver and they will find out about your return. Non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Flammable materials, liquids or gases.


Your account has been blockedYour account has been blocked due to violation of our rules and policies.

You can communicate with info@elserafyparts.com To recover your account if there is an error!